Refund policy
Return & Refund Policy
Last Updated: July 11, 2026
At EVX Customs, customer satisfaction and product quality are important to us. We want every rider to have a great experience with their EVX products. This policy explains our return, refund, and exchange guidelines.
Returns
Returns may be accepted within 14 days of delivery for eligible products.
To qualify for a return:
- The product must be unused.
- The product must be in its original condition.
- The product must include all original packaging, hardware, and accessories.
- The product must not show signs of installation, damage, wear, modification, or misuse.
Products that have been installed, modified, damaged, or used may not be eligible for return.
Customer Ordering Errors
Customers are responsible for reviewing product descriptions, specifications, photos, measurements, and fitment information before purchasing.
This includes, but is not limited to:
- Ordering the wrong product.
- Ordering a product that does not fit their bike.
- Not checking compatibility information.
- Purchasing a product without understanding included components or limitations.
Returns caused by customer ordering mistakes may be accepted only if the product meets our return requirements. Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Custom, Personalized, and 3D Printed Products
Due to the nature of custom manufacturing, personalized products, made-to-order items, and 3D printed products may not be eligible for return unless the product arrives damaged, defective, or incorrect.
Small variations may occur with 3D printed products due to the manufacturing process. These variations do not automatically qualify as defects unless they affect the product’s intended function.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact EVX Customs within 7 days of delivery.
Customers may be required to provide:
- Photos or videos of the issue.
- Order information.
- Additional details requested by our support team.
EVX Customs will review the issue and determine the appropriate solution.
Refunds
Once a return is approved and received, refunds will be processed to the original payment method.
Refunds may take additional time depending on your payment provider.
Original shipping costs are non-refundable unless the issue was caused by EVX Customs.
Cancellation Policy
Last Updated: July 11, 2026
EVX Customs processes orders quickly to provide fast fulfillment.
Cancellation requests must be submitted before an order has entered processing, packaging, production, or shipment preparation.
Once an order has been:
- packed,
- labeled,
- handed to a shipping carrier,
- or entered production,
the order cannot be canceled.
If a cancellation request is submitted after this point, the customer must follow the Return & Refund Policy if the order is eligible.
Custom-made, personalized, preorder, and production-based items may not be canceled after production has started.
Contact
For return requests, please contact: